Robotic Process Automation (RPA) in Business Process Management
13. 01. 2021
Discover unprecedented efficiencies and competitive advantages with process automation and intelligent automation.
With expertise in process improvement and efficiency, Adastra can help you to reengineer your process into something that is efficient and refined. When tasks are repetitive and automatable, we can work with our development experts to design and implement an automated workflow using programmatic scripts and/or Robotic Process Automation (RPA). When viable, Adastra’s data science experts can further augment automated processes with Artificial Intelligence, to create Intelligent Process Automation (IPA) solutions that go beyond simply automating repetitive, monotonous tasks.
With cost and process optimization being an ever-appealing path towards competitive advantage, automation has emerged as one of the fastest-growing sectors in the technological space. Robotic Process Automation can help organizations automate low-value manual tasks to increase productivity, reduce errors, and drive process efficiency. With business-centricity in mind, RPA tools promise a low-code alternative to automated workflow development, however, these often lack versatility and efficiency. With Adastra’s development expertise, we focus on ensuring that processes have all the proper design considerations such as property authentication, scalability, exception handling, and logging to ensure that automated processes will fail minimally and, if they do, will fail gracefully and with a transparency that makes it easier to debug and update. Bring speed and agility into your front- and back-end processes to enhance your customer and employee experience and lower business expenses.
However, not all processes can be handled by automation alone, with complex or variable tasks requiring added “intelligence” to obtain the most value. Our experts can augment RPA with cognitive services to develop trained algorithms for complex workflows such as OCR, image and voice recognition, anomaly detection, biometric authorization, and other use cases. Leveraging Machine Learning, we can further develop custom solutions that allow processes to improve with incoming data, continuously enhancing their functionalities and helping support your workforce scale.
Time and Resource Saving
Reduce time and manual intervention for repetitive, low-value tasks, and instead, focus on more strategic initiatives. Allow automated workflows to handle and process mundane information and for resources to focus on the complex cases triggered as exceptions.
Improve process quality and consistency through pre-defined business rules. Enhance compliance and traceability and eliminate the risk of human errors and poor process documentation. As part of the RPA flow, you can generate detailed logs of each action taken, and set up email alerts that get triggered in case of anomalies.
With the right training, IPA solutions can make dynamic decisions; they can learn and respond to patterns and anomalies in entered information and can be configured to adapt to changing data.
RPA solutions can interact with multiple applications and systems without having to build or interact with application interface layers. You can use automatic application inspection tools to find the underlying application structure being interacted with, allowing you to apply RPA to any application, at any time.
Due to the flexibility provided by RPA tools, you can quickly prototype and orchestrate an automated workflow in a fraction of the time as compared to rigorous development. Leveraging CI/CD pipelines testing can be automated, and proper logging and exception handling can help make the workflows easier to maintain and can provide a greater understanding for rapid debugging.
Automate Internal Regimes
Optimize efficiency by implementing a model to alleviate manual, repetitive tasks including documentation, approvals, data extraction, etc. During the development of an RPA solution, we undertake a robust process analysis to identify gaps for process improvements.
Multi-Application Communication and Customization
RPA allows the developer to take control of multiple applications at once, such as BI tools, technical scripts/modules, and office software and to creatively intertwine them for their use case. Our team of highly skilled experts can also automate more complex tasks with intelligence modules as implemented in an IPA workflow.
Extract and Standardize Data
RPA can extract data from many internal systems, including structured, semi-structured data, as well as unstructured through IPA. RPA processes also enable your organization to capture and leverage various external data such as web site extraction and file downloads/parsing.
Automate information gathering and data extraction from the web or other data sources. Simplify search and collating of useful information, based on pre-set parameters with RPA solutions. These solutions can also prepare data for analytics or other downstream uses.
Set automated redirection and approval flows to streamline internal processes and ensure that authorized users are involved at the right time in relevant workflows. Where applicable, cross-reference and validate user supplied information against internal books of record.
Data Quality Checks
Apply pre-configured business rules for data standardization and validation to improve data quality and ensure adherence to set parameters. Apply changes to ensure that data is prepared in a way that is expected for downstream processing.
Intelligent Time-Based Report Creation
RPA workflows can be used to collect, aggregate, and derive business metrics of interest from your data sources. Custom reports can be automated and sent to a predefined list of individuals. IPA enhancements can further automate reports with intelligent processing, capturing any anomalies and trends, or offering additional predictive indicators.
Automate simple, repetitive tasks like regular order or request placement with RPA, and free up employee time for higher-value tasks. Process more complex support documents using computer vision and/or NLP applications.
While automation is a great way of reducing human involvement and making processes more efficient, not every process is a viable candidate for automation. Our experts can undertake a thorough business process mapping to identify inefficiencies that can be improved by automation. We will then look at the materiality of these inefficiencies in the context of organizational KPIs, to determine their impact on profitability and operational excellence. This will help us narrow down on processes where automation can be best leveraged to save time, reduce errors, and maximize ROI.
Next, depending on the complexity of the process, the method of automation will be determined. Simple repetitive workflows like form submissions, order placement, and information capturing can be improved through RPA, whereas more complex workflows may merit Intelligent Process Automation.
Interested in how an automation solution can benefit your organization? Schedule a free discovery session today.
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